This is an assessment and referral-based service, where office staff work on behalf of victims/survivors and their relatives. This includes connecting them with resources and guiding them through any processes to acquire desired services with special consideration for Indigenous cultural norms and practices.​

Family members are not required to be enrolled with a federally recognized tribe in order to request and receive case support services from our office.

Our case support services include:​

• Emotional support
• Assistance filing police report
• Creating and distributing missing persons flyers and publicizing cases
• Resources and referrals to service providers upon request
• Communication with law enforcement during an investigation
• Assistance with the Crime Victims' Reimbursement​ application when eligible
• Navigation and guidance on the criminal justice process and other relevant systems

Case support is provided by our family support liaisons (FSL), who offer information about the different options available to relatives and support their decision making. Our FSLs are committed to maintaining the highest possible levels of confidentiality while supporting those with missing or murdered Indigenous relatives. Services can be provided virtually or in-person, depending on the type of help requested and FSL availability.​