ST. PAUL — All Minnesota 911 call centers are now connected to the Next Generation 911 network (NG911), a more efficient system that directs calls for help more quickly.
Red Lake County recently connected to NG911, completing the process that began when Carver County first migrated to the system in 2011. Minnesota is among the eight states in the nation leading the migration to the NG911 network.
All 911 calls made in the state are received at one of 104 Public Safety Answering Points (PSAPs). The PSAPs are able to receive voice calls made on traditional landline phones, cellphones and Voiceover Internet Protocol phones.
Additional functions and features will eventually be added in stages:
- Dispatchers in Minnesota will be able to receive and send text messages with all callers when a voice call to 911 is not possible or safe. They will also be able to exchange text messages with members of the deaf and hearing impaired community.
- Callers will be able to send pictures and videos to a 911 dispatcher, and data from advanced automatic collision notification systems, like OnStar, will provide the location and other details from a crash site.
The Minnesota Department of Public Safety Emergency Communication Networks (ECN) worked with PSAP staff at all locations to connect to the backbone of the NG911 system.
“It took tremendous teamwork to reach this critical phase of Minnesota’s transition to Next Generation 911,” said ECN Director Jackie Mines. “Our public and private partners at the county and city level are committed to an even more efficient 911 system that takes advantage of today’s technology.”
NG911 is just one of the ECN’s initiatives to enhance public safety networks. It is also assisting counties with:
- The transition to the Allied Radio Matrix for Emergency Response (ARMER) statewide Project-25 trunked radio system which helps responders from all disciplines to communicate with one another during an emergency or disaster.
- The Public Safety Broadband Network which is being developed in concert with the First Responder Network Authority (FirstNet).
For more information on NG911 visit https://ecn.dps.mn.gov
About the Minnesota Department of Public Safety
The Minnesota Department of Public Safety (DPS) comprises 11 divisions where 2,100 employees operate programs in the areas of law enforcement, crime victim assistance, traffic safety, alcohol and gambling, emergency communications, fire safety, pipeline safety, driver licensing, vehicle registration and emergency management. DPS activity is anchored by three core principles: education, enforcement and prevention.
About the Emergency Communication Networks (ECN)
The Division of Emergency Communication Networks (ECN) funds, promotes and implements reliable and secure interoperable emergency communication network solutions for public safety. ECN is an innovative leader which fosters collaboration and partnerships for public safety communications in Minnesota and nationwide.