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NEWS RELEASE

Bruce Gordon, Director of Communications
CONTACT:
Doug Neville  651-201-7562
douglas.neville@state.mn.us
 
 
FOR IMMEDIATE RELEASE
October 28, 2021
Customers Who Miss Their Road Test Appointment Face $20 “No-Show” Fee
New law takes effect Nov.1; appointments can be scheduled, canceled online

ST. PAUL — Minnesotans who fail to show up for their driver's license road test will face a $20 fee under a new law that takes effect Nov. 1. The law is in response to a growing number of “no shows," taking away road tests from other people who are waiting for an appointment.

Customers can cancel their appointment more than 24 hours before it begins to avoid the fee. The fee is collected when the customer applies for their driver's license.

An average of 15.5 percent of people failed to show up for their road test from July-Sept. of this year. In that three-month period alone, nearly 6,000 people could have taken their road tests had the appointments been canceled and made available to others. Customers can schedule, cancel or change an appointment online at drive.mn.gov.  

Class D and CDL skill tests (July – Sept.)
July:  Appointments: 12,249      No-shows: 1,919
Aug:  Appointments: 15,034      No-shows: 2,196
Sept: Appointments: 11,402      No-shows: 1,879

“We hope we don't have to collect any fees. Our preference is to administer every test available," said Pong Xiong, director of the Department of Public Safety Driver and Vehicle Services division (DPS-DVS). “There are thousands of customers who could take a test each month if they keep their scheduled appointment or cancel so another customer can make a road test appointment."

The no-show fee applies to any missed skills test appointment scheduled on or after Nov. 1. The system alerts customers about the possibility of a no-show fee when they make an appointment. Customers will also be reminded about the fee in a notice sent three business days before their scheduled appointment.

DPS-DVS understands unforeseen circumstances can cause a customer to miss an appointment. If that happens, DPS-DVS can consider refunding the fee on a case-by-case basis after evaluating the situation.

About the Minnesota Department Public Safety
The Minnesota Department of Public Safety (DPS) comprises 11 divisions where 2,200 employees operate programs in the areas of law enforcement, crime victim assistance, traffic safety, alcohol and gambling, emergency communications, fire safety, pipeline safety, driver licensing, vehicle registration and emergency management. DPS activity is anchored by three core principles: education, enforcement and prevention.

About Driver and Vehicle Services
The Minnesota Department of Public Safety Driver and Vehicle Services division (DVS) is responsible for driver testing, driver licensing and maintenance of driver records; driver evaluation and compliance; motor vehicle title and registration; commercial vehicle registration; motor vehicle dealer licensing and regulation; and enforcement of no-fault insurance requirements.

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445 Minnesota Street, Suite 100 | Saint Paul, Minnesota 55101-5155 | dps.mn.gov