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NEWS RELEASE

Bruce Gordon, Director of Communications
CONTACT:
Megan Leonard  651-201-7566
megan.leonard@state.mn.us
 
 
FOR IMMEDIATE RELEASE
October 28, 2019
DPS-DVS Expands Road Test Hours to Reduce Wait Times, Meet Needs of Minnesotans
DPS-DVS Creates Exam Efficiencies Taskforce; Offers Weekend Road Test Appointments at Metro Exam Stations November-December
ST. PAUL — Minnesotans wanting to take the Class D road test will have more than 3,000 weekend appointments to choose from at metro exam stations beginning Nov. 2.
 
The additional Saturday and Sunday appointments are part of the Minnesota Department of Public Safety Driver and Vehicle Services division’s (DPS-DVS) effort to reduce wait times and develop a long-term solution to meet the needs of Minnesotans wanting to earn driving privileges.
 
“We are committed to serving Minnesotans and meeting their expectations,” DPS Commissioner John Harrington said. “That means taking a closer look at the way DVS exam stations operate and making necessary changes to ensure road test appointments are available within a reasonable amount of time, at a convenient location for those who need them.”
 
“As a former high school teacher and father of teenagers, I know that taking the road test is a huge milestone for many Minnesotans, and unexpected delays in available testing slots can strain busy families,” Governor Tim Walz said. “I’m glad that the Department of Public Safety is evaluating short- and long-term solutions to ensure that Minnesotans are well-served and we can get safe, prepared drivers out on the road.”
 
Extended Hours
The three DVS metro exam stations in Arden Hills, Eagan and Plymouth will be open Saturdays and Sundays from 8 a.m. until 4:15 p.m. Nov. 2-Dec. 22, in addition to regular Monday through Friday hours. These extended weekend hours are dedicated to Class D road tests with no other services available during these hours.
 
Weekend hours will not be available the following holiday weekends:
  • Nov. 9-11  (Veterans Day)
  • Nov. 28-Dec. 1  (Thanksgiving) 

The extended hours will provide 3,240 Class D road test appointments through the end of the year. This is in addition to the current 2,860 road test appointments scheduled every week at exam stations statewide.

 
DPS-DVS will evaluate weekend appointments in December and determine if the program will continue and under what conditions.
 
Schedule an Appointment
The additional weekend appointments are now available for scheduling. Weekend appointments are only available at the Arden Hills, Eagan and Plymouth exam stations.
 
The quickest and easiest way to schedule an appointment is online at drive.mn.gov.
  • Select Schedule or Reschedule an Exam under the driver services section.
  • You will need your Minnesota driver’s license or permit number, and date of birth.
  • You can only schedule one appointment at a time.
  • If you already have a road test appointment in your name, it will be cancelled when you schedule a new appointment.
DPS-DVS encourages people to go online to cancel if they are unable to keep their appointment so others may be able to book an exam for that time.
 
DVS Exam Efficiencies Taskforce
The DVS Exam Efficiencies Taskforce is focusing on solutions for current customer concerns and studying underlying causes, current processes and undeveloped partnerships that will improve how DVS exam stations operate and serve Minnesotans.
 
The taskforce consists of DVS staff, supervisors, managers and subject matter experts. The American Federation of State, County and Municipal Employees (AFSCME) partners, human resource professionals, members of the community and the DPS leadership team advise the task force.
 
DVS is also working with Management Analysis and Development (MAD) at Minnesota Management and Budget (MMB) as it reviews and analyzes the ongoing challenges with testing capacity at DPS-DVS exam stations.
 
Other Solutions
DPS-DVS began automatically cancelling Class D road test appointments for those who passed the road test as a walk-in at an exam station, but had scheduled an appointment for a future date. This makes appointments available that people may forget to cancel. When DPS-DVS implemented this system Aug. 20, more than 300 new road test appointments became available for customers.
 
This change, and the extended hours, are the first steps in improving exam station operations. Additional taskforce recommendations will be implemented in phases over the next year.
 
About the Minnesota Department Public Safety
The Minnesota Department of Public Safety (DPS) comprises 11 divisions where 2,100 employees operate programs in the areas of law enforcement, crime victim assistance, traffic safety, alcohol and gambling, emergency communications, fire safety, pipeline safety, driver licensing, vehicle registration and emergency management. DPS activity is anchored by three core principles: education, enforcement and prevention.
 
About Driver and Vehicle Services
The Minnesota Department of Public Safety Driver and Vehicle Services division (DVS) is responsible for driver testing, driver licensing and maintenance of driver records; driver evaluation and compliance; motor vehicle title and registration; commercial vehicle registration; motor vehicle dealer licensing and regulation; and enforcement of no-fault insurance requirements.
 
2018 Statistics:
  • 125,708 Class D road tests given at exam stations statewide.
    • 54,810 Class D road tests given at Arden Hills, Eagan and Plymouth exam stations.
  • 17,523 CDL road tests given at exam stations statewide.
    • 7,508 CDL road tests given at Arden Hills, Eagan and Plymouth exam stations.
  • 1.5 million driver’s license and ID cards issued.
  • 1.7 million titles issued.
  • 6.7 million vehicles registered.
  • DVS’ Public Information Center handled more than 1.4 million phone calls and 127,000 emails.

 
445 Minnesota Street, Suite 100 | Saint Paul, Minnesota 55101-5155 | dps.mn.gov