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Emergency Communication Networks

A Division of the Minnesota Department of Public Safety

CLEC 911 Plan Templates


CLEC 911 Plans

Minnesota Administrative Rules 7811 and 7812 require all Competitive Local Exchange Carriers (CLEC) to have Public Utilities Commission (PUC) approval of a 911 Plan before the CLEC is authorized to start offering local telephone service. After the CLEC receives PUC approval to start offering the service the company is required to file an initial 911 plan and updates as outlined by ECN.

CLEC Definition

The Emergency Communication Networks division defines a CLEC as all competitive local exchange carriers, i.e. all telecommunications carriers and telephone companies utilizing facilities based networks to deliver 911 calls, VoIP service providers whether nomadic or fixed interconnected utilizing either their own facilities, VPCs, or interconnecting with other carriers, and service resellers utilizing other underlying carriers. Each CLEC shall have filed an application with the State of Minnesota Public Utilities Commission (PUC) for a “certificate of authority” and shall have been approved by the PUC authorizing them to do business in Minnesota.  In addition, each CLEC shall have applied for and have received a NENA ID which shall be displayed at the PSAP at the time of the delivery of a 911 call for service.

911 Service Agreements

Facilities-based CLEC and Incumbent Local Exchange Carriers (ILEC) are required to have 911 service agreements completed with the Department of Public Safety-Emergency Communication Networks.  These agreements may be 1 year or several years in length, or may possibly be month-to-month agreements.  Most yearly agreements revert to a month-to-month basis should they expire prior to full revision or renewal and all components of the yearly agreements remain unless Letters of Authorization (LOAs) have been issued to the carrier authorizing a change to the agreed upon components of the original agreement..


911 network and ALI data base standards are available and referenced in the CLEC templates and a CLEC is required to adhere to each.  For services in the metro, the Metropolitan Emergency Services Board (MESB) 911 network and ALI database standards continue to apply and continue to be part of the Addendum A for the CLEC Facilities-Based 911 Plan.

Letter of Authorization (LOA) process

All changes must be requested and approved by DPS/ECN through a request for a Letter of Author​ization (LOA).   All LOA requests must be submitted to​ for the approval process.​

Annual CLEC 911 Plan Updates

EFFECTIVE 5/13/2021
Minnesota DPS/ECN has contracted with Inteliquent to establish statewide Points of Interconnection for OSP 9-1-1 call delivery.

Due to the ongoing nature of this project, the timeline for the submission of the 9-1-1 CLEC Plans will be paused until all of the OSPs have migrated from the legacy selective routers to the new SIP/TDM Interconnection Points.

In the interim, OSPs will continue to submit the the ECN Yearly Compliance Letter and the Carrier Profile worksheet and submit them in one .pdf packet to the email address  Any changes with the network will still require the current LOA process to be followed.

Upon completion of the migration to the SIP/TDM Interconnect Points, all OSPs will begin working with Inteliquent and DPS/ECN to fulfill the CLEC 9-1-1 Plan process as required by the PUC.​

A CLEC may file 911 Plan annual updates anytime starting January 1, or when the DPS-ECN plan templates’ most current revision appears on the ECN website, whichever comes first.  The update must be sent to the ECN CLEC plan repository email box no later than June 1. 
When a State of Minnesota 911 CLEC Plan has been both submitted and approved with a MN PUC Order, beginning with the year 2016 or after, a carrier will no longer be required to re-file annually for up to 4 consecutive years if there have not been any additions, modifications or deletions to the 2016 or later filed plan.  DO NOT SUBMIT THESE DOCUMENTS TO THE MN PUC.
All changes must be requested and approved by DPS/ECN through a request for a Letter of Authoriza​tion (LOA).   All LOA requests must be submitted to​​ for the approval process.

 In those instances when a carrier has not requested any changes or modifications to any portion of their CLEC plan, in lieu of filing a full plan to the Minnesota PUC, a carrier will be required only to fill out the ECN Yearly Compliance Letter and the Carrier Profile worksheet and submit them in one .pdf packet to the email address  This must be completed on or before June 1st of each subsequent year.  The linked forms are the most current documents to be used.
The following timeframe is an example of when a carrier would file a 911 CLEC Plan if they had no changes for 4 consecutive years.  A carrier filed a completed 2016 State of Minnesota 911 CLEC Plan with the Minnesota PUC and has received a PUC ORDER approving the 911 plan with no conditions and the PUC Docket number is 16-12345.  The carrier had no changes to their network and the year is now 2021.  This carrier would have submitted a total of 4 packets described above and would be required to submit a 2021 State of Minnesota 911 CLEC Plan to

10​ County Metro PSAP Contact:

Anoka, Carver, Chisago, Dakota/DCC, Hennepin, Isanti, Ramsey, Scott, Sherburne, and Washington Counties

Contact:  Richard "Jake" Jacobson, 651-643-8377, rjacobson@m​​


CLEC 911 Plan Templates


Instructions for the CLEC 911 Plan Both template, which all CLECs must complete, is downloaded here Minnesota 911 CLEC Plan Instructions
The linked forms are the most current documents to be used.  The current CLEC 911 plan template which all CLECs must complete is downloaded here  911 CLEC Plan Both.  Once the 911 CLEC Plan Both file has been reviewed by ECN staff the appropriate Addenda will be emailed for completion.

The process for ECN review, and MESB if required, are contained in the Instructions document.  The eDocket filing timing is also outlined in the Instructions.

For more information contact
David Denton
911 Program Analyst 3
(651) 201-7555