NextGen 911 (commonly referred to as NG911) is a digital, internet protocol (IP)-based system that will replace the analog 911 infrastructure that’s been in place for decades.

The success and reliability of 911 will be greatly improved with the implementation of NextGen 911, as it will enhance emergency number services to create a faster, more resilient system that allows voice, photos, videos and text messages to flow seamlessly from the public to the 911 network. NextGen 911 will also improve public safety answering points’ (PSAPs) ability to help manage call overload, natural disasters and transfer of 911 calls based on caller location data.

Because most 911 systems were originally built using analog rather than digital technologies, PSAPs across the state need to be upgraded to NextGen 911. While the technology to implement these new IP-based 911 systems is available, the transition to NextGen 911 involves much more than just new computer hardware and software. Implementing NG911 in states and counties nationwide will require the coordination of a variety of emergency communication, public safety, legislative and governing entities.