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What We Do

The Emergency Communication Networks Division oversees the Statewide 911 Program, Allied Radio Matrix for Emergency Response (ARMER) radio communications network, and the Interoperability Program.


Related Minnesota Laws, Statutes and Rules

Minnesota Statute, Chapter 403

Minnesota Administrative Rules, Chapter 7580



Jackie Mines joined the Department of Public Safety Emergency Communication Networks Division in February 2007 to lead the state’s 911 program, and provide leadership and direction to migrate the legacy Enhanced 911 network to a Next Generation 911 (NG911) Internet Protocol (IP) enabled network. 
Mines was appointed director of the ECN division in October 2010. In February 2011, she was appointed by the FCC Chair to serve on the Emergency Response Interoperability Center Public Safety Advisory Committee.
Mines is a graduate of the University of St. Thomas and has 20 years of experience in the field of 911 with extensive experience in PBX design; call center application design; VoIP 911 solutions design; wireless 911 solutions and deployment; toll free and long distance product management. 
Under the direction of Mines, Qwest led the nation in deploying the first Wireless E911 solutions. She designed and implemented the first state-wide deployments of wireless E911 in Iowa and North Dakota. Mines is active in NENA and APCO, two 911 industry associations and has been called upon to do numerous presentations about her experience in the design and deployment of 911 to state boards and commissions across the United States as well as testify before the FCC.   


The Division of Emergency Communication Networks encompasses three programs and manage two critical public safety communication networks. The Statewide 911 Program manages the 911 network, the Allied Radio Matrix for Emergency Response (ARMER) statewide shared radio communications network is managed under the ARMER Program and the Statewide Interoperability Program aims to improve the communications of Minnesota's first responders regardless of the radio systems they have in place.



The Minnesota Statewide 911 Program costs were funded from the state’s general fund until December 1986. In 1987, the state began collecting a 911 service fee on wired telephone lines to pay expenses related to the 911 program. Beginning July 1994, the fee was extended to include wireless telephone lines and today it includes voice over internet protocol (VoIP) providers.

Revenues from the 911 fee are deposited into a special revenue account from which the 911 Program costs are paid. In the 2008–2009 biennium, over $106 million was appropriated for the 911 Special Revenue Account to fund the 911 Program, 911 wireline and wireless carrier cost recovery, and 911 PSAP equipment and proficiency expenses. The special revenue account also provides funding for the east and west medical resource communications centers, debt service on the revenue bonds sold to construct the ARMER system, ARMER backbone maintenance and operation costs, and Minnesota’s inter operability program.

The current 911 fee (as of August 1, 2010) assessed is 80 cents per line with the authority to raise the fee up to 90 cents in July 2011 and 95 cents in July 2012.



The Minnesota Statewide 911 Program provides immediate access from all telephones to critical public safety services. The 911 Program, which has been administered by the Department of Public Safety since December 2003, coordinates the maintenance of 911 systems and is charged with formulation of concepts, methods and procedures which will improve the operation and maintenance of 911 systems that handle more than two million emergency calls annually. For more information, see the most recent ECN Biennial Report to the Legislature.


Established in 2004, the Allied Radio Matrix for Emergency Response (ARMER) Program, administered in coordination with the Statewide Radio Board, manages the implementation of the 700/800 megahertz (MHz) shared digital trunked radio communication system. The ARMER back bone is a robust, scalable, state-of-the-art system that will be capable of servicing the radio communications needs of every city, county, state agency, tribal government and non-government public safety entity operating in the state. The ARMER system is the fundamental infrastructure necessary for emergency responders to achieve seamless interoperable communications. For more information, see the most recent ECN Biennial Report to the Legislature.


Interoperability is the ability to communicate, as needed, on demand, and as authorized at all levels of government and across all Public Safety disciplines. In Minnesota the Interoperability Program is directed and supported by the Statewide Radio Board (SRB), the seven Regional Radio Boards (RRB) and the Urban Area Security Initiative Board (UASI). 

All 87 Minnesota Counties and a number of cities are participating in regional governance structures which manage interoperability in the State of Minnesota. These legally recognized joint powers boards are made up of elected county commissioners and city council members. The boards’ mission is to fill the interoperability gaps on a regional level and manage local migration to the ARMER system. The Regional Advisory committees and Regional Radio Boards are the core of Minnesota’s governance structure. Resolving communications interoperability gaps is fundamentally changing how emergency services are delivered across Minnesota.