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Emergency Communication Networks

A Division of the Minnesota Department of Public Safety

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How to Get the Help You Need Despite a 911 Outage

Picture of a 911 dispatcher taking a call
If you had an emergency on the night of Sept. 28 and tried to call 911 for help, it’s possible you couldn’t get through for about one hour and 17 minutes. Because of a multi-state outage of the 911 system, at least 1187 calls to 64 Minnesota public safety answering points (PSAPs), or 911 dispatch centers, failed to be routed. The outage affected six other states including Arizona, Colorado, North Dakota, North Carolina, South Dakota and Utah.

Our latest blog ​tells you what we know now and gives tips for what to do if you need emergency services during a 911 outage. 

How Your Phone Can Be Your Lifeline in an Emergency

Woman looking at her phone during a wireless emergency alert
You’ve probably received at least one emergency alert this summer, whether it was about curfews during the civil unrest or about staying safe from severe weather such as tornados or flash floods. The fact is that cell phones have become an important tool to communicate safety information to large parts of the public. 

Read our latest blog to find out who these wireless emergency alerts​ come from, what they mean, and what you should do when you receive one.​

Engaging COMLs and Communication Plans for Large Events

​As we approach November’s presidential election, the emergency communications community should be prepared for short-notice visits by political candidates. ECN has released a memo reminding that Statewide Emergency Communications Board (SECB) Event and Exercise Planning standard provides specific guidance for events that utilize ARMER resources and especially for those utilizing more than one statewide interoperability talkgroup.

A copy of the memo is available by clicking here​.

Featured Video

Video Description: Call if you can, text if you can't. Learn about Text-to-911.