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Emergency Communication Networks

A Division of the Minnesota Department of Public Safety

What's New?

911 Service Provider Held Accountable

ECN Testifies at PUC hearing on 911 Outage
The Minnesota Public Utilities Commission (PUC) has directed CenturyLink to take steps to ensure the state’s 911 service is dependable. The unanimous vote followed a Department of Commerce and a Department of Public Safety investigation into the August 2018 911 outage across the state that led to 693 failed calls.

The PUC’s order directed CenturyLink to:

The PUC’s order follows the recommendations laid out by ECN and the DOC during the joint investigation.

Watch the PUC hearing here.

Regional Leadership Meeting Scheduled for July 22, 2019

Emergency Communication Network's next Regional Leadership meeting is scheduled for July 22, 2019 at the MnDOT Conference Center (3725 12th Street North, St. Cloud). Coffee and treats will be served at 9 a.m., the meeting begins at 10 a.m. and adjourns at 3 p.m.

The meetings are held three times per year and are an opportunity for the leadership of each region to share and learn from one another. Although we do set an agenda, it is a work in progress and your ideas for discussion are always welcome. We hope regional leaders--both formal and informal--can set aside time to take part in this event.

If you are interested in attending, please RSVP to Melinda Miller at

Contacting 911 if You’re Deaf or Hard of Hearing

​​​​Text-to-911 Logo
Minnesota now has several ways for people who are deaf or hard of hearing to contact 911 in an emergency. The most familiar are TTY and videophones, but the most recent technology to be deployed is Text-to-911.

Our partners at the 
Commission of the Deaf, Deafblind and Hard of Hearing have put together a video tutorial on the dos and don’ts of using Text-to-911​ in Minnesota. We encourage you to watch and share it with people who may benefit from this service.

Learn more about the Text-to-911 program.​​

Three Ways Minnesota Counties Used Life-Saving Alerts

Picture of the Ice Jam in Jordan, MN where officials used WEA to alert residents to an evacuation

What do Freeborn, Scott, Steele and Stevens counties have in common?

They’ve all had disasters this spring that required Wireless Emergency Alerts (WEAs) – and in each case, they worked exactly as intended. Residents got the safety information they needed, exactly when they needed it, whether it was staying off the roads in a winter storm, evacuating residents during flooding, or finding shelter from the cold during a power outage.

Find out just how effective WEAs can be in our latest DPS blog.

Featured Video

Video Description: Call if you can, text if you can't. Learn about Text-to-911.