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911 Outage Under Investigation

​The Minnesota Public Utilities Community (PUC) has announced an investigation into the 911 outage that disrupted service throughout the state on August 1. In a filing submitted with the Minnesota Department of Commerce, the PUC will review whether  West Safety Services and CenturyLink followed all laws and rules “relating to adequate service in their provision of 911 service.”

As part of the investigation, ECN will provide the PUC with evidence pertaining to the 65 minute outage where 693 calls failed to route to 911 dispatch centers. CenturyLink’s review found that a West employee made an error in the network that resulted in the outage. Read more about the outage.

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Video Description: After three years of diligent work with various stakeholders, the Department of Public Safety’s Emergency Communication Networks division announces the statewide availability of Text-to-911.