However, non-English speakers face tremendous challenges in accessing important information. That's why our Driver and Vehicle Services (DVS) division launched its language access project, leveraging Google artificial intelligence technology to communicate in multiple languages via a chatbot at drive.mn.gov. The National Association of State Chief Information Officers (NASCIO) recognized the DVS language project Oct. 10 for its work to enhance service for Minnesotans of all backgrounds, regardless of what language they speak.

“We are thrilled with the awards and recognition the virtual assistant and language access project are receiving. But candidly, any success the virtual assistant achieves must be shared with our community partners because without them there would be no success," Community Affairs Director Nicole Archibold said. “Their input has made the Virtual Assistant more accessible and a better tool. Success belongs to every team member, collaborating partner and the community!"

Watch our acceptance video on YouTube.

The Minnesota Department of Education reported that more than 10 percent of Minnesotans don't speak English. Our virtual assistant improves interactions with DVS for English, Hmong, Somali and Spanish speaking customers. DVS online visitors can use the virtual assistant to ask questions, gather information and research topics in one of four languages, letting them get accurate information on how to get their driver's license, regardless of language.

“As a new American, you do feel very small when you can't do things on your own," DVS Director Pong Xiong said. “What this tool does is allow Minnesotans to independently interact with DVS and I think that's one step in the right direction for our communities."

Visit the Virtual Assistant at drive.mn.gov and look for the HELP button in the lower right of the screen.

• Click on the HELP chat bubble icon.
• Select preferred language — English, Español, Hmoob, or Af-Soomaali
• Select one of the self-service topics:
  • FAQs
  • Update insurance
  • Driver's license status
  • Title status
  • Plate status
  • Vehicle sold/donated/removed
  • Submit feedback
• Or enter a question in the response area at the bottom of chat window.

Customers can ask multiple questions in a chat session. It provides answers to the most common questions DVS receives on any given day.

For now, the program includes speech in Spanish and English. We plan to include other languages as the program grows.

Learn more about DVS's services on our Driver's License for All webpage.